> Establish a  committee or subcommittee that will  advise council on large-scale investment in information technology and ensure that appropriate consultation with stakeholders occurs.

> Appoint a person or small team with direct responsibility for information technology issues in each branch.

> Co-locate this person or small team within each branch, not within Information Technology Services.

> Ensure this person or small team has substantive business and information technology understanding, and is able to articulate, advocate, and manage the interface with the information technology delivery organizations, whether internal or external.

> Move to a full shared services approach, with only a limited base budget within Information Technology Services itself for management overhead and critical non-allocatable functions.